Return and Exchange Policy

At 212 Custom Apparel, we are committed to ensuring your satisfaction with every purchase. Please read our return and exchange policy below for detailed information:

Returns

We accept returns under the following conditions:

1. Eligibility:

   • Items must be returned within 7 days of delivery.
   • Items must be unworn, unwashed, and in their original condition with all tags attached.

2. Non-Returnable Items:

   • Custom or personalized items.
   • Final sale items.
   • Gift cards.

3. Process:

   • To initiate a return, email us at 212customapparel@gmail.com with your order number and reason for return.
   • Approved returns must be shipped back at the customer’s expense. We recommend using a trackable shipping service to ensure safe delivery.
   • Once we receive and inspect the returned item, we will process your refund. Please allow 5–7 business days for the refund to reflect in your original payment method.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of receiving your order. Provide photos and a description of the issue to 212customapparel@gmail.com. We will replace the item or provide a full refund at no additional cost to you.

Additional Information

• Refunds are only issued to the original form of payment.
• Shipping fees are non-refundable.
• We reserve the right to deny returns or exchanges that do not meet the outlined criteria.

For any questions regarding our return and exchange policy, please reach out to us at 212customapparel@gmail.com. We’re here to help!

Thank you for shopping with 212 Custom Apparel!